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Cyber & Digital • 4 MIN READ

How to File a Complaint Against Online Shopping Fraud

Remedies for counterfeit products, non-delivery of items, fake sellers, and filing complaints on National Consumer Helpline (NCH) 1915.

Step-by-Step Practical Procedure

1

Initial Assessment & Legal Framework

Registering complaint on National Consumer Helpline (1915)

2

Gathering Evidence & Preparing Documentation

Filing online grievance on e-Daakhil portal

3

Formal Statutory Action & Legal Recourse

Chargeback request through bank or credit card issuer

Statutory Advisory & Warning:

Ensure all statements submitted to police or court authorities are accurate and supported by admissible evidence under Bharatiya Sakshya Adhiniyam (BSA 2023).

What You Learn in This Guide:

  • Registering complaint on National Consumer Helpline (1915)
  • Filing online grievance on e-Daakhil portal
  • Chargeback request through bank or credit card issuer
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