RBI guidelines on zero liability in unauthorized electronic transactions, notifying banks within 3 days, and unfreezing legitimate accounts.
RBI customer liability guidelines (3-day zero liability)
Filing complaint with Banking Ombudsman
Procedure to unfreeze bank account frozen by police
Ensure all statements submitted to police or court authorities are accurate and supported by admissible evidence under Bharatiya Sakshya Adhiniyam (BSA 2023).