Home Features Legal Dictionary Know Your Rights
Blog & Resources
Laws Library Legal Guides Articles & Updates
Mobile App Launch Web AI
Launch Web AI
Back to Laws Library Enacted / Enforced: 2019

Consumer Protection Act, 2019

Protects consumer rights against defective goods, deficient services, unfair trade practices, misleading advertisements, and e-commerce fraud.

Key Concepts & Structural Highlights

  • Right to Refund, Replacement, or Compensation for defective goods/services.
  • Establishment of Central Consumer Protection Authority (CCPA).
  • Online e-Daakhil filing without requiring physical advocate presence.
  • Strict penalties for misleading celebrity endorsements & fake reviews.

Practical Relevance & Scope

Enables buyers to file complaints against e-commerce sellers, defective appliance brands, or delayed services.

Educational Study Note:

Pecuniary jurisdiction: District Commission up to ₹50 Lakhs; State up to ₹2 Crore.

Official Reference: Department of Consumer Affairs (NCH 1915)
Research "CPA 2019" with NYAYI AI