Statutory rights guaranteed under the Consumer Protection Act 2019 to protect buyers against deceptive trade, defective goods, and deficient service providers.
Important Legal Points to Know
Right to Safety, Information, Choice, Redressal, and Consumer Education.
Product Liability: Manufacturers and sellers are strictly liable for injuries or damages caused by defective products.
E-Commerce Coverage: Online marketplaces (Amazon, Flipkart, etc.) are strictly governed under E-Commerce Rules 2020.
Practical Action Steps
Always preserve tax invoices, receipts, and warranty cards.
Send a formal written Legal Notice to the company giving 15 days to resolve the grievance.
If unfulfilled, file a direct complaint on the National Consumer Helpline (NCH) app or e-Daakhil portal.